Every customer request. Handled.
didii understands the request, checks your systems, acts within your rules and follows through until it's done. Your people step in where you decide.
Give didii a request
AI reasons · Rules authorise · Your systems execute
Why it matters
Everyone in the queue is waiting.
Your customer
“I've explained this three times.”
The same story on every channel, and still no date.
Your service team
“I can't fix this from here.”
Four systems and two other teams for one request.
Your institution
“Every delay has a cost.”
Repeat contacts, missed deadlines, growing backlogs.
didii finishes the work, so nobody is left waiting.
For your team
Who are you?
Requests that close, not tickets that wait.
It finishes the job.
Blocks the card, sends the statement, traces the transfer, within the actions you allow.
Your team gets the hard cases, ready to work.
Handoffs arrive with identity checked, evidence gathered and a next step proposed.
Start where it hurts.
Begin with the request types that cost your team the most, then add more.
The model proposes. Your rules decide.
No self-granted authority.
Identity, permissions and approvals come from your systems, never from the model.
Everything on the record.
Every check, action and message is logged against the case.
Runs where your data is allowed.
Hosted by us to start. Your cloud or in-country when you need it.
Chatbots answer. Customers need things done.
The whole service job.
Enquiries, tracking, service requests, account changes, disputes, fraud and proactive updates, under one agent.
Built for regulated institutions.
A permission layer the model cannot change is the product, not an add-on.
Where we are.
Building the first prototype with design partners.
Talk to the founder: hi@didiiai.com
How it fits
Works behind what you already have.
No new app for your customers. No rip-and-replace for your team.
Allowed requests are confirmed and completed in your systems. Others go to your people, or come back with an explanation.
What it handles
One agent. The whole service job.
- Fees
- Products
- Account-opening requirements
- Branch and channel info
- Complaint status
- Card delivery
- Application progress
- Refund status
- Statements
- Card block or replace
- PIN reset
- App unlock
- Limit changes
- Name
- Phone and email
- Address
- Account upgrades
- Failed transfers
- Unknown debits
- ATM and card disputes
- Double charges
- Lost or stolen card or phone
- Unauthorised payments
- Compromised account
- Failed-transfer notices
- Card expiry
- Outage updates
- Missing-document reminders
Each request type runs as its own playbook, with your procedure, checks and approvals.
Path to live
Authority is earned, one request type at a time.
Map
We find the requests that cost you most.
Shadow
didii works past cases. We compare it with what your team did.
Assist
It prepares the work; your staff decide.
Act
It completes the actions you approve, and nothing else.
Put didii to work on your hardest requests.
We're looking for a small group of bank and fintech service teams to build with.